Scooby Phillips

FAQ


Whether you’re an existing customer or are looking to start shipping with us, here you’ll find the answers to our most commonly asked questions. If you can’t find the answer to your question below, please don’t hesitate to contact us for further information.

FAQs

What services does Jenkar Shipping offer?

As a freight forwarding company, we offer sea freight, road freight and air freight services. We also offer value added services, including customs clearance, warehousing and distribution and project cargo services. As part of our international shipping services, we also specialise in vehicle shipping services.

How do I get a quote for shipping?

You can request a freight quote by calling us on 0333 600 5050, emailing [email protected] or via our website’s request a quote form.

What is the estimated delivery time for my shipment?

Delivery times can vary depending on the mode of transportation and the final destination. When you book your shipment with us, we will provide you with an estimated delivery time.

What are your operating hours?

Our standard office operating hours are Monday-Friday 9am-5pm. Our warehouse operating hours are Monday -Thursday 7am-5pm and Friday 7am-4pm. However, we can offer support for urgent shipments outside of normal business hours.

How can I track my shipment?

You can track your shipments using the tracking number provided at the time of booking through our website via our WebTrack portal. Alternatively, you can contact our customer service team who will be happy to assist you.

What are your payment terms?

Payment terms will be discussed during the booking process and can vary depending on the service and customer agreement.

Do you handle international shipments?

Yes, we handle shipments of various sizes and contents to and from international destinations.

What is your policy on cancellations or changes to bookings?

Cancellations or changes can be made by contacting our customer service team on 0333 600 5050. Fees may apply depending on the timing and nature of the change.

How do you ensure the security of my goods?

We use secure facilities and trusted partners to ensure the safety and security of all goods throughout the shipping process.

What should I do if I have a complaint or issue with my shipment?

Please contact our customer service team immediately on 0333 600 5050. We are committed to resolving any issues promptly. 

Can you assist with customs clearance for all types of goods?

Yes, our dedicated customs clearance team has extensive experience in handling customs clearance for a wide range of goods.

Do you offer door-to-door freight services?

Yes, we offer door-to-door services across all of our freight services, including air, sea and road. Please contact a member of our team for more information.

Keep In The Know

Stay up to date with the latest trends, news and updates in the freight forwarding industry to ensure that your logistics operations are always optimised for efficiency.

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