Whether you’re an existing customer or are looking to start shipping with us, here you’ll find the answers to our most commonly asked questions. If you can’t find the answer to your question below, please don’t hesitate to contact us for further information.
As a freight forwarding company, we offer sea freight, road freight and air freight services. We also offer value added services, including customs clearance, warehousing and distribution and project cargo services. As part of our international shipping services, we also specialise in vehicle shipping services.
You can request a freight quote by calling us on 0333 600 5050, emailing info@jenkar.com or via our website’s request a quote form.
Delivery times can vary depending on the mode of transportation and the final destination. When you book your shipment with us, we will provide you with an estimated delivery time.
Our standard office operating hours are Monday-Friday 9am-5pm. Our warehouse operating hours are Monday -Thursday 7am-5pm and Friday 7am-4pm. However, we can offer support for urgent shipments outside of normal business hours.
You can track your shipments using the tracking number provided at the time of booking through our website via our WebTrack portal. Alternatively, you can contact our customer service team who will be happy to assist you.
Payment terms will be discussed during the booking process and can vary depending on the service and customer agreement.
Yes, we handle shipments of various sizes and contents to and from international destinations.
Cancellations or changes can be made by contacting our customer service team on 0333 600 5050. Fees may apply depending on the timing and nature of the change.
We use secure facilities and trusted partners to ensure the safety and security of all goods throughout the shipping process.
Please contact our customer service team immediately on 0333 600 5050. We are committed to resolving any issues promptly.
Yes, our dedicated customs clearance team has extensive experience in handling customs clearance for a wide range of goods.
Yes, we offer door-to-door services across all of our freight services, including air, sea and road. Please contact a member of our team for more information.
Stay up to date with the latest trends, news and updates in the freight forwarding industry to ensure that your logistics operations are always optimised for efficiency.
What is Driving Air Freight Prices in 2025?
The air freight sector has entered 2025 with a complex mix of rising capacity, shifting demand and regulatory changes. For businesses that rely on air cargo to move goods across borders, understanding the latest trends is essential. At Jenkar, we are closely monitoring the key drivers behind air freight pricing to help our customers stay […]
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Peak Season Shipping Surcharges Announced for North America
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The freight forwarding and logistics industry is constantly evolving, and over the past year, artificial intelligence (AI) has moved from a topic of interest to a valuable business tool. While AI was once seen as a technology full of potential, we are now beginning to witness its practical benefits across various areas of freight and […]
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